Managing Appraisals

Performance appraisals can have mixed results. Too often they focus on what’s going wrong rather than what’s going right. For real results, start a proper dialogue around people’s strengths. Look at what they do well. How can they apply those skills to lift their performance in other areas?

Value statements vs building values

Value statements and corporate governance may be the cliches du jour, but do they have any relevance in the workplace. Real values are outcomes, not starting points. They come from how you behave rather from lofty statements in annual reports.

Networking vs having a network

You don't need massive numbers of relationships to have an effective network. It's about quality, not quantity. For an effective network, keep it small, keep it diverse and put in as much as you take out.

The Leadership Thing

Has the leadership thing lost its way? This week Alan touches on all that talk about engagement and empowerment.

Simple ways to help your team perform

We know the rules of customer service. What about "colleague service"?