Struggling with tough times? Try leadership
UPDATE March 2020: I wrote this a decade ago in the midst of recession. Covid 19 may well take us into another downturn but the role of the leader hasn't changed.
A case for crisis management?
Taking off on a short flight 20 years ago, our plane lost part of its landing gear. There was a loud explosion; the aircraft listed violently. We knew something was wrong, although we didn’t know what.
Within minutes, the pilot explained the next move. He would circle the airport while the debris on the tarmac was examined. Engineers with binoculars would assess the state of the undercarriage. He promised an update shortly.
The comfort of clarity
I can’t stress how comforting it was to simply be told that he was on it. He was calm and he was initiating a process. We were no longer quite so much in the dark. His next broadcast was both good news and bad news: the starboard wheels had fallen off, but everything else was working.
The plan? We would continue to our destination. We were already airborne and we had to land somewhere. It might as well be where we were going.