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by Alan Hargreaves

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Entries in customer relations (1)


Why you need to get out more

Great ideas don’t show up at the office. 

“One damn thing after another.” According to a book called Managing by Harvard professor Henry Mintzberg, that defines the average day for most managers. There’s always something to handle.

He’s right. Stuff keeps happening. No one ever came into my office and said, “I just want you to know everything is going great.”

Strategy and leadership play a big role in business theory, but day-to-day action defines the job. To be effective, you can’t confine strategic thinking to the two-day annual offsite. Somehow you have to mix the two.

How can you un-clutter your head and keep open to new ideas?

Once, it might have been done over the long lunch. It wasn’t unusual to resolve issues over port. New initiatives could arise magically out of the cigar smoke.

Times have changed.

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