Silent solutions: how keeping quiet can help

Ever tried to manage a problem by not offering a solution?

A lot of us automatically give advice. It’s not just a Mars and Venus thing.  Men and women both do it. Sometimes it is the right thing to do; sometimes it’s not.

We are not all natural listeners. For most of my life, I did not think listening was an action. I thought only the people talking were actually doing something. My wife has often pointed out the error in this.

Click to read more ...